Our materials are packaged carefully to prevent damage during shipping. If you receive damaged items, please call 608-519-3375 within 15 days of receiving your order and we will gladly replace them.
A 20% restocking fee will be applied to returns for reasons other than damage. Please call 608-519-3375 before returning items. Your account will be credited for the purchase price of the materials you return that are in resalable condition, less the 20% restocking fee. All materials must be returned with the original packaging intact. No credit will be given for materials returned after 90 days of purchase date. You are responsible for return shipment costs. When returning your materials, be sure to:
1. Pack items carefully to prevent damage
2. Include a copy of packing slip with the materials you are returning
3. Return to:
Bereavement and Advance Care Planning Services Returns
4332 Mormon Coulee Road
La Crosse, WI 54601